RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...

Identity authentication and verification are increasingly important to call centers in a number of industries. Financial services, government applications, health care – all have either regulations or ...

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

MENLO PARK, Calif.—When you hear “This call may be recorded for quality assurance,” chances are good that Verint is behind it. With the Oct. 29 acquisition of Victrio, Verint's call data can now help ...

Knowledge-based authentication for call centers is cumbersome and can increase risk of spoofing, but there are tech-based alternatives. Citizen Services Innovation Workforce Management Businesses know ...

STERLING, Va.--(BUSINESS WIRE)--Neustar®, Inc., a global information services company and leader in identity resolution, has introduced a new product offering, Inbound Authentication Pro, the industry ...

Multi-factor authentication requires users to present two or more pieces of evidence to prove their identity, such as a password and a one-time code sent to an ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Discover the top passwordless authentication solutions that can enhance security and user experience. Find the best solution for your business needs. Passwordless authentication allows users to login ...