The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience technology market has ballooned in the ...

Members of the editorial and news staff of the Los Angeles magazine and the Engine Vision Media Network were not involved in the creation of this content. Tomas Gorny, the incredibly successful ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

ALPHARETTA, Ga., March 26, 2024 /PRNewswire/ -- GOCare, a SaaS provider of digital Customer Experience software, is excited to announce its strategic partnership with Velocity Network. Velocity ...

SAP, the company traditionally known for its database-management, ERP, back-end enterprise software, continued its five-year foray into the world of customer experience software today. The company ...

BOSTON & SEATTLE--(BUSINESS WIRE)--parcelLab, the premier global provider of post-purchase customer experience software, today announced Wyze Labs, Inc. (WYZE) has selected parcelLab to fully optimize ...

A look into Zendesk’s report on 2024 IT priorities A look into Zendesk’s report on 2024 IT priorities Are you approaching 2024 as an IT professional or leader? Chances are, your workflow has been ...

PORTLAND, Ore.--(BUSINESS WIRE)--AskNicely, a leader in customer experience software for service businesses, today announced the launch of a free CX benchmark program for service businesses. Beginning ...

In the last few years, the SaaS industry has changed a lot, but the essential aspect is that it has grown fantastically. But with the growth, more challenges came for these companies. Being the CEO of ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...