As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Product returns are unavoidable in e-commerce. But how you handle them is what separates a one-time buyer from a lifelong customer. Today, a convenient return policy isn’t a perk; it’s the price of ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

With returns siphoning off a staggering $743 billion from retailers’ bottom lines in 2023, it’s clear that the industry’s approach needs an overhaul. But instead of leaning on rigid policies that risk ...

These are some of the effective solutions brands are using to facilitate successful returns management. The advanced analytical tools used to compile big data provide companies with access to a level ...

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

5 AT FOUR. WELL, THIS YEAR, YOU MAY HAVE NOTICED AMAZON MADE A PRETTY BIG CHANGE, RIGHT? AFTER YEARS OF PRETTY UNLIMITED FREE RETURNS. NO MATTER HOW YOU SENT IT, THE COMPANY STARTED IMPLEMENTING A FEE ...

LOS ANGELES and SAN FRANCISCO and PHOENIX, April 05, 2018 (GLOBE NEWSWIRE) -- ReadyReturns, an automated online product returns system that adds “Amazon-like” returns to any e-commerce store, has just ...

Four out of ten consumers will return “at least” one online purchase each month, a new report finds. That’s a lot of returns, which presents a challenge for any online stores with tight margins. The ...