How you handle returns goes a long way toward defining how customers perceive your brand, and how loyal they will be. And nobody likes a return – it’s frustrating for the customer and costly for the ...

E-commerce is as popular as ever before, and the return rates that come with it are growing fast. During the post-holiday ...

Bottom Line: Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits. When customers ...

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. It ...

A small business's products can fail due to forces within or beyond the control of the customer. In either case, consumers have an expectation that a manufacturer or retailer will repair the product, ...

Readers may have heard the classic Steve Jobs quote, “Some people say, ‘Give the customers what they want.’ But that’s not my approach. Our job is to figure out what they’re going to want before they ...

Customer returns are reaching pandemic proportions. Increasingly, shoppers are being conditioned to return unwanted items, ‘nearly unworn’ or over-ordered clothes in a sector with already tight ...

You’ve done the best you can to ensure your product or service is great, but still, sometimes you receive refund requests. (Maybe a lot more often than you would like.) Unfortunately, customer returns ...

The biggest challenge to handling customer returns is simple: human nature. It doesn't matter if you're a retailer or a spelling bee contestant, no one likes to be told they've failed, and that's ...

Do you return more things that you buy online or in-store? Dec. 24, 2013— -- About a third of all Internet transactions are returned by shoppers, according to the Wall Street Journal, so ...