It’s entirely possible to vaporize your competition, one customer service interaction at a time. It’s a simple concept, but a profoundly effective strategy. Here’s how to go about it, based on the ...

When you think of customer service (CS) you probably immediately think of your worst customer service experience and shudder. It’s funny because most of us rarely acknowledge good service yet always ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...