Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

The important thing to remember when interviewing candidates for a customer service position is that customer service is very much situationally and contextually driven. Take, for example, the popular ...

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

Not so much a question, as it is a requirement for an interview. Be sure to have a succinct elevator pitch ready to fire off that aptly describes your background. 2. What are your strengths? Instead ...

Despite the fact that customer service jobs often involve selling and sales jobs often involve service, interviews are typically unique to each position. Sales job interviews tend to emphasize the ...