Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Just as brands fight back to hold their value against continually changing consumer habits, so to should omni-channel retailers. These retailers know their niche market better than anyone and should ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

Renaissance specializes in dental, vision, life and disability plans with customizable options for groups from two to 250 members. Renaissance Life & Health Insurance Company of America has ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

MINI offers an impressive array of customization options but the company is taking it one step further by announcing its new “MINI Yours Customized” service. Designed to appeal to customization ...