When a design doesn’t work, it often draws more attention to itself than when it works perfectly. A wobbly shopping cart, a flimsy potato peeler, a puzzling highway sign: These are common nuisances.

To me, it means users needn't think too much about how to use a product. That is, its use is straightforward and comes naturally. Unfortunately, many products used daily are nonintuitive. That's ...

The upside: Designers thrive on questioning convention–on unearthing solutions to seemingly intractable problems. If 2017 revealed anything, it’s that good design has never mattered more; it’s just ...

Design is everywhere, and it has a ubiquitous presence in our lives. From the cars we drive to the clothes we wear, everything we interact with has been designed in some way or another. But design is ...