ServiceNow is a powerful cloud-based ITSM tool that streamlines workflows and service management in IT, HR, and customer service. During our testing, we were impressed with its ability to automate ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Technology leaders at Argonne National Laboratory have been ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

UPS is a global pick-up and delivery business that is changing the way it services its customers and employees, with ServiceNow. UPS is a globally recognised package distribution, home delivery and ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) software beyond the confines of the IT department to automate tasks across the business. The company, which has 900 ...