I've just finished reading a May, 2007 white paper entitled Multi-vendor IP telephony management: challenges and solutions. From performance-management solutions provider Prognosis, the nine-page ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

In much of the world, the Internet is becoming the primary medium for communication in business. Internet communication tools save money in a variety of ways. Email, instant messaging and social ...

IBM and Avaya Inc. are teaming up to integrate telephony capabilities into IBMs enterprise e-mail, Web conferencing and instant messaging tools. The integration will allow users to initiate calls by ...

Chris Barwick leads a team responsible for the sales, strategy and execution of Cisco’s Collaboration business in the U.S., Canada and Latin America. He has spent a significant portion of his career ...

It is common for a telephone company to spread hosted resources over multiple data centers for disaster recovery, for example. And because it's their business to provide this infrastructure on behalf ...

Parliant on Friday announced the availability of professional voice recording services for its PhoneValet and PhoneHerald Mac telephony products. PhoneValet both enable you to leverage a Macintosh as ...