AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

BrightSign this week unveiled BrightVoice – the company’s voice-activated digital signage solution that “enables a unique, hands-free interactive experience,” according to the company announcement.

VANCOUVER, British Columbia--(BUSINESS WIRE)--A new survey from TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), the company dedicated to crafting enduring customer experiences through ...

The big PSTN switch-off is due in 2027 which means that the old copper PSTN phone network will stop supporting telephone calls. Digital Voice (using VoIP technology – Voice over Internet Protocol) ...

A 15-year champion of consumer affairs, Yvette leads on telecoms content at Which?, helping consumers navigate the market and exposing bad practice. It's arguably the biggest social project since ...

AT&T's Digital Life home automation service is supposed to make your life easier, but it's been lagging a bit in the control department. While Apple and Google let you command your home through your ...