“Today's contact centers have a myriad of pressures and complexities, but often have less staff, tight budgets and need a simpler, more integrated approach,” said Paul Jarman, CEO at inContact. “Now ...

Research and Markets has announced the addition of the "2016 Workforce Optimization (WFO) Mid-Year Market Share Report" report to their offering. The contact center WFO market has hit an important ...

SEATTLE--(BUSINESS WIRE)--ACCE Conference, BOOTH #605 – Envision today announces the next major upgrade of its award-winning Envision® Centricity Team Optimization Suite for workforce management, ...

DMG Consulting last year valued revenue for the global contact center workforce optimization market at $2.1 billion, up only slightly from 2019’s total. The primary drivers of the market during the ...

Conversations about workforce optimization (WFO) have heated up in the past couple of months. Following several passionate discussions about its future – as the transition to the cloud accelerates – I ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center ...

Context-aware SMS and a strong WFO integration story are the key innovations in the most recent release. This seems to be the week of cloud contact center, certainly here on No Jitter. Eric Krapf, ...

Calabrio, the customer experience intelligence company, landed perfect customer satisfaction scores and the number one spot in three of four categories in the 2020-2021 Workforce Optimization Product ...

DUBLIN, Feb. 26, 2019 /PRNewswire/ -- The "2018-2019 Workforce Optimization Product and Market Report" report has been added to ResearchAndMarkets.com's offering. This annual Workforce Optimization ...

DUBLIN--(BUSINESS WIRE)--The "2019 Workforce Optimization Mid-Year Market Share Report" report has been added to ResearchAndMarkets.com's offering. For the past 15 years, Workforce Optimization ...