Mascoma Bank solved lengthy, dissatisfying customer experiences and slow service—caused by disconnected, outdated systems that lacked data visibility—by partnering with Salesforce and AWS to build a ...

The company says its CX Enterprise platform reflects a broader shift: Software must become composable, agent-driven, and ...

Across industries, the conversation around AI has centered on capability. How fast can we implement it? Where can we automate ...

With VMware Cloud Foundation 9 migration mandated by 2027, IT leaders face compressed timelines, cost pressures, and a chance ...

Many insurers have begun to exempt AI workloads from cybersecurity and errors and omissions coverage, saying their outputs ...

Attackers aren't breaking into your house; they’re using your own spare key to hide in plain sight. We need to stop assuming ...

Many VPs and IT directors with the delivery track record to be CIOs can’t seem to land the role. It’s often not a question of ...

AI hiring tools that score candidates based on "black-box" metrics like facial expressions and tone create significant legal ...

Software is splitting just like carpentry did; we still have "fine furniture" engineers, but most work today is "bizware" — ...

Task-level productivity gains are real and proven, so why does value disappear before it reaches the bottom line? Here’s what ...

Overview What does it really take to digitally transform a 35-year-old asset manager, without losing the boutique soul that ...

AI agents are great for speed, but they can go rogue; we need to treat them like high-risk employees by locking down their ...