Posted in: Genesys Cloud - Developer Community! We are trying to create a pop notification that tells the supervisor they need to request an extension instead of adding it by themselves …

Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …

Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy

Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy

Jul 3, 2025 · Genesys is updating the monthly voice transcription allocation in Genesys Cloud. For all new quotes beginning August 18, 2025, and effective for existing customers at their next …

Jan 6, 2025 · No replies, thread closed. We are currently exploring disaster recovery strategies for Genesys Cloud, particularly focusing on how to handle the complete loss of our existing …

Mar 10, 2025 · Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment. If you require a premises deployment, …

Sep 5, 2018 · My certifications both expired about 6 months ago. I wonder if Genesys would offer a 3 year or 4 year certification that isn't so closely tied into their produ

Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study …

Apr 3, 2025 · New Feature: Agent Timeline View is Now Live! We're excited to announce that the Agent Timeline View is now available in Genesys Cloud! This new view gives supervisors …